Contact GetWeightLoss

Dedicated support for every step of your weight loss journey

Our UK-based care team is available Monday to Friday, 9am – 5pm. We aim to reply to every enquiry within one working day and make sure you feel supported from the moment you join us.

Email support@getweightloss.co.uk Explore help options

For urgent medical assistance, call NHS 111 or dial 999 in an emergency.

How to reach us

Choose the option that suits you best and we’ll connect you with the right team.

Email: support@getweightloss.co.uk

Response time: Within one working day

Availability: Monday – Friday, 9am – 5pm

Please have your order number or account email to hand so we can quickly locate your details.

We can help with

Specialist support designed around you

Select the topic that matches your question so we can make sure the right person gets back to you.

General enquiries

Questions about your account, programme access, or order history? Drop us a message and we’ll point you in the right direction.

Email the team →

Clinical support

Our clinicians can advise on medication usage, side effects, or treatment plans. The more detail you can share, the faster we can help.

Contact clinical support →

Feedback & complaints

Your experience matters. Share compliments, concerns, or suggestions and we’ll ensure the right person follows up.

Share your feedback →

Helpful information

Find quick answers online

These resources cover the most common topics customers contact us about. Explore them anytime — they’re updated regularly with new advice from our team.

· Step-by-step guidance on orders, billing, and programme access
· Expert articles covering medication safety and lifestyle tips
· Downloadable tools and resources to support your progress

Order tracking

Check delivery updates, track parcels, and review your recent order history.

View my orders →

Account & billing

Update personal details, change payment methods, or manage subscriptions.

Manage my account →

FAQs

Your questions answered

Browse our most commonly asked questions. If you need anything else, drop us a message and we’ll be happy to help.

Is this a prescription service?

This is a clinical consultation service. A prescription may be issued only if a UK-registered prescriber decides it is appropriate and safe for you after reviewing your medical information.

How quickly will I receive a decision?

After you submit your questionnaire, a prescriber reviews your details. If any information is missing or needs clarification, you’ll be contacted before a decision is made. Timeframes may vary depending on individual circumstances.

What will it cost?

You’ll be shown all fees clearly before choosing to proceed. If a prescription is issued, the total cost — including medication and any follow-up — will be displayed transparently. No payment is taken until you confirm you wish to continue.

Can you guarantee weight loss?

No. Weight management outcomes vary from person to person. Prescription medicines are just one part of a broader plan, which should include a healthy diet, regular activity, and lifestyle support.

Are there side effects?

All medicines can cause side effects. Commonly reported effects with weight-management medicines include gastrointestinal symptoms such as nausea, vomiting, or diarrhoea. You’ll receive detailed safety information and links to the official patient information leaflet before starting any treatment.

Do you work with my GP?

Yes, with your consent. We can share relevant prescribing or monitoring information with your GP to support coordinated and safe ongoing care.

What does the Weight Loss Programme involve?

The Weight Loss Programme combines the use of weight loss medication to help suppress appetite and should be used along with exercise and better nutritional habits. By addressing the key areas of weight, you’ll have the tools to help you achieve sustainable weight loss.